Privacy Policy.
Last Updated: June 18, 2026
This Privacy Policy explains how Qbexel (“Qbexel,” “we,” “our,” or “us”) collects, uses, stores, shares, and protects information when businesses use our products and services, including KomoChat and Automate V2 (together, the “Services”).
This Policy is written for business customers and the people who use our Services on their behalf. By using our Services, you agree to the practices described below.
01. Who We Are
Qbexel provides business software that helps merchants and online businesses communicate with customers, manage orders, automate operations, track delivery, and organize sales and financial records.
KomoChat
An AI-powered sales agent for chat-based businesses.
Automate V2
A business operations system that manages order entry, shipping, payment tracking, inventory, accounting, and profit reporting.
We provide these Services to businesses that operate on social platforms, websites, messaging channels, and courier-linked workflows.
02. Scope of This Policy
This Privacy Policy applies when:
- a business signs up for or uses Qbexel Services;
- a business connects Facebook, Instagram, WhatsApp, website, courier, inventory, payment, or other business tools to our platform;
- customer messages, order information, or business records are processed through our Services;
- any person interacts with a Qbexel-powered business experience.
This Policy does not replace the privacy policies of Facebook, Instagram, WhatsApp, courier providers, payment providers, or any other third-party service you may use together with Qbexel.
03. Information We Collect
We collect information in several ways, depending on how our Services are used.
3.1 Information provided by business clients
When a business signs up or uses our Services, we may collect:
- business name; owner or employee name; phone number; email address; business address;
- login and account details; billing information; subscription information; product catalog information;
- pricing, inventory, order, and delivery details; customer notes and customer relationship records that the client chooses to store in our system.
3.2 Platform Data
When a business connects a platform such as Facebook or Instagram, we may receive information needed to deliver the Service. This may include:
- messages sent to the business page or inbox; customer replies and conversation context;
- page or account information needed to operate the Service; order-related information shared in conversations;
- profile information made available through the connected platform, where permitted;
- metadata related to messages, interactions, or activity that helps us run the service.
We only use Platform Data to provide the requested business service on behalf of our clients.
3.3 Order and business operations data
Through KomoChat and Automate V2, we may process:
- customer order details; product names, variants, quantities, and prices;
- delivery addresses and contact details; courier booking and tracking details;
- payment status, advance payment, COD collection, returns, and cancellations;
- inventory updates; profit, sales, and accounting data;
- customer reliability and fraud-risk indicators based on delivery history and business rules configured by the client.
3.4 Automatically collected information
When users interact with our Services, we may automatically collect certain technical information such as:
- device type; browser type; app or website usage data; login times; IP address; error logs; cookies or similar technologies where applicable.
3.5 Customer-provided content
End customers may send messages, photos, voice notes, order instructions, or other content to a business that uses Qbexel Services. That content may be processed by our platform to support the business workflow.
04. How We Use Information
We use collected information to provide, maintain, and improve our Services. In particular, we may use information to:
- operate KomoChat and Automate V2; help businesses reply to customers faster;
- understand customer questions, order intent, and purchase requests;
- recommend products or match message content to inventory items; confirm, record, and organize orders;
- support shipping and courier booking; track order status and delivery progress;
- record payments, returns, cancellations, and adjustments; generate accounting records and profit summaries;
- help businesses monitor stock and avoid overselling; identify unusual or risky delivery patterns;
- provide customer history and business performance insights; troubleshoot technical problems;
- improve product quality and reliability; communicate with business clients; comply with legal obligations.
05. How KomoChat Uses Information
KomoChat is an AI-powered sales agent designed for social-first businesses. It helps businesses convert conversations into sales.
KomoChat may process text messages, images sent by customers, voice messages, conversation history, product information, and customer objections or signals.
KomoChat uses this information to:
- understand what the customer wants;
- respond in a natural and sales-focused way;
- guide the customer toward the right product;
- answer questions and handle common objections;
- help the business turn inquiries into confirmed orders.
KomoChat does not use Platform Data for unrelated advertising or to sell customer data.
06. How Automate V2 Uses Information
Automate V2 is a business operations system that helps businesses move from order confirmation to delivery, payment collection, and profit tracking.
Automate V2 may process order details from messaging platforms or websites, courier data, payment records, inventory stock, return/cancellation data, and profit ledger records.
Automate V2 uses this information to:
- auto-fill and organize order data to reduce manual entry;
- support shipping, courier booking, and fulfillment;
- record financial activity and calculate profit/business performance;
- help clients manage operations more accurately and efficiently.
07. How We Share Information
We do not sell personal data. We may share information only in limited situations:
7.1 With the client business
The business customer controls the data connected to its account and may access the information it has chosen to store or process through our Services.
7.2 With service providers
We may use trusted service providers to help us operate our Services, such as hosting, database, analytics, support, payment processors, and courier integrations. They are allowed to use information only as needed to perform services for us.
7.3 With connected platforms and integrations
If a client connects Facebook, Instagram, WhatsApp, courier systems, or payment systems, we may share data with those systems only as needed to enable the requested functionality.
7.4 For legal and safety reasons
We may share information to comply with law, respond to lawful requests, protect rights, investigate fraud or security issues, and enforce our terms.
7.5 Business transfers
If Qbexel is involved in a merger, acquisition, financing, or sale of assets, information may be transferred as part of that transaction, subject to applicable law.
08. How Clients Use the Services
Our clients use Qbexel to run their businesses more efficiently (replying to messages, automating sales, ships, tracking payments, etc.). Clients are responsible for making sure they have the right to collect and use the customer data they connect to Qbexel.
09. Data Retention
We keep information for as long as needed to provide the Services, operate accounts, comply with legal obligations, resolve disputes, and enforce agreements. When data is no longer needed, we take reasonable steps to delete, anonymize, or archive it where appropriate.
10. Data Security
We use reasonable administrative, technical, and organizational safeguards to protect information against unauthorized access, loss, misuse, or alteration (including access controls, encryption, secure hosting, logging, and monitoring). However, no system is completely secure, and we cannot guarantee absolute security.
11. Data Control and Access
Depending on the account and the applicable law, clients may access, update, manage integrations, export records, or request account deletion. If a business disconnects a service or deletes its account, some information may still remain for legal, accounting, backup, or security reasons.
12. Cookies and Similar Technologies
If our website or dashboard uses cookies or similar technologies, they may be used to keep you signed in, remember preferences, improve website performance, measure usage, and support security and fraud prevention. You can control cookies through browser settings.
13. International Data Transfers
Because our Services may use cloud infrastructure or integrations in different countries, information may be processed outside the country where it was collected. Where required, we take steps to protect information in accordance with applicable law.
14. Third-Party Services
Our Services may connect to third-party platforms (Facebook, Instagram, WhatsApp, courier systems, payment processors, etc.). We are not responsible for the privacy practices of third parties. Their use of information is governed by their own policies and terms.
15. Children’s Privacy
Our Services are intended for businesses and business users. We do not knowingly collect personal data from children under the age required by applicable law without proper authorization.
16. Your Responsibilities as a Client
If you use Qbexel as a business client, you are responsible for making sure you have the right to collect and process customer data, providing appropriate notices, obtaining consents, complying with law, and keeping credentials secure.
17. Our Role as a Service Provider
Qbexel generally acts as a service provider or processor for business clients when we handle Platform Data and business customer data on their behalf. The client business decides how to use the data, we process data to provide the service, and we do not sell client data.
18. Marketing and Communications
We may send account-related messages (onboarding updates, service notices, billing messages, support replies, product updates, etc.). Marketing communications may be sent in accordance with applicable law and preferences.
19. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we may update the “Last updated” date at the top of this page. Continued use of our Services after an update means you accept the revised Policy.
20. Contact Us
If you have questions about this Privacy Policy or how we handle information, please contact us at:
Office AddressQbexel · rd 1, nikunja 2, khilkhet, Dhaka
Email Supportsupport@qbexel.com
Phone Line+8801982780739
21. Summary of Our Approach
In simple terms, Qbexel uses business and platform data only to run KomoChat and Automate V2 for our clients. KomoChat helps businesses turn chats into sales. Automate V2 helps businesses turn orders into organized shipping, payment, inventory, and profit records. We do not sell personal data, and we do not use client data for unrelated advertising.