User Data Deletion.
Instructions & Data Erasure Policy (KomoChat, Automate & EasTrack) · Last Updated: August 16, 2026
At Qbexel (including KomoChat, Automate, and EasTrack), we give businesses and end users complete sovereignty over their data. In full compliance with Meta Platform Developer Policies, Google Analytics / TikTok policies, and international data protection laws, this page provides explicit instructions on how users, page administrators, and website visitors can request the deletion of all data collected through our systems.
Automated Removal via Meta / Facebook Settings
If you are a Facebook Page or Instagram Business admin who connected your account to Qbexel / KomoChat, you can revoke access and trigger automated data erasure directly through Facebook:
- Log in to your Facebook account and go to Settings & Privacy > Settings.
- In the left-hand sidebar, click on Apps and Websites.
- Search for Qbexel or KomoChat in the list of active apps.
- Click Remove next to the application name.
- (Optional) Check the box to delete all posts, videos, or events Qbexel may have published on your behalf.
- Confirm by clicking Remove.
Once removed, Meta sends an automated signed callback to our server endpoint. Our system instantly invalidates all API access tokens and schedules associated conversation logs, page caches, and temporary assets for permanent deletion.
Direct Deletion Request (KomoChat, Automate & EasTrack)
If you are an end customer, website visitor whose events were tracked via an EasTrack merchant gateway, or a merchant seeking full account deletion, you may submit a request directly to our Data Protection Officer:
Send an email to support@qbexel.com with the following information:
- Subject: Data Deletion Request - [Your Name / Store Name]
- Your Full Name and Contact Phone Number
- Facebook PSID / Instagram Handle / Email
- Merchant Store or Domain (e.g. `track.merchant.com` or Store Name)
- Module to Purge: Specify KomoChat (Chat Logs), Automate (Orders), or EasTrack (Server Tracking Logs)
What Information is Deleted?
When a data deletion request is processed, Qbexel permanently erases across all systems:
KomoChat & WhatsApp Data
Direct messages, WhatsApp conversations, voice note audio/transcripts, shared images, comment logs, and AI conversation context.
EasTrack Event Logs
PostgreSQL event tables, SHA-256 hashed phone/email fields, click IDs (`fbp`, `fbc`, `ttp`, `gclid`), and Redis BullMQ queues.
Customer & Merchant PII
Customer shipping names, phone numbers, delivery addresses, and Page-Scoped User IDs (PSID/IGSID).
Credentials & WABA Bindings
Meta OAuth tokens, WhatsApp WABA tokens, phone number IDs, GA4/TikTok API secrets, merchant `authKey` tokens, and CNAME domain associations.
Processing Timeframe & Confirmation Code
All valid deletion requests are executed within 30 calendar days. Upon completion of manual requests, our team will issue an official confirmation email containing a unique Deletion Confirmation Code for your audit records.
Statutory Exception: Anonymized transactional accounting invoices required for tax audits under applicable laws may be archived in compliance with statutory requirements.
Privacy & Compliance OfficeQbexel · rd 1, nikunja 2, khilkhet, Dhaka
Email Inquiriessupport@qbexel.com
Direct Helpline+8801982780739